Question 1

Can guests fully customize items with add, remove, and swap modifiers?

Accepted Answer

Yes. The guest-facing builder handles add, remove, and swap on every modifier group. Add bacon, swap the bun for gluten-free, remove pickles, double the cheese. Each choice flows to the kitchen ticket as its own line so back-of-house sees exactly what to make. Price deltas apply automatically.

Question 2

How do group orders work for office lunches?

Accepted Answer

One person opens a group order, sets a cutoff and pickup time, then shares a link. Each teammate builds their own cart with their own modifiers, dietary preferences, and cook notes. Everything fires together as a single ticket, one check, one pickup window. Corporate accounts can be billed monthly instead of per-order.

Question 3

Can we tag items as vegetarian, vegan, gluten-free, or high-protein?

Accepted Answer

Yes. Every menu item and modifier can carry dietary tags and allergen notes. Guests filter the menu by what they can eat, and the tag persists on the kitchen ticket so line staff see the flag when it matters. Tags are managed alongside the rest of your menu, not in a separate system.

Question 4

How does order-ahead pacing keep the kitchen sane at peak lunch?

Accepted Answer

Order-ahead spreads volume across a wider window instead of stacking everything at 12:15. Guests choose their pickup time, and the platform releases tickets to the kitchen a set number of minutes before pickup so items come out fresh, not early. Compared to walk-in-only, this typically drops peak cook time meaningfully and cuts walk-outs from long counter lines.

Question 5

Do you support one-tap reorder for regulars?

Accepted Answer

Yes. Past orders — including every modifier, note, and pickup preference — are saved to each guest's profile in the branded app. From the home screen it is one tap to reorder the same item the same way and pay with a saved card. This is the loyalty a third-party marketplace cannot build because the guest is theirs, not yours.

Question 6

Do you integrate with Toast, Square, and Clover?

Accepted Answer

Yes. Menus, categories, modifier groups, and pricing are imported from Toast, Square, or Clover and stay in sync as you make changes. Your POS stays the source of truth. Orders from the branded ordering website and app arrive in the Branded Bites order dashboard, not inside your POS, so line staff see one clean queue instead of three tablets.

Question 7

What about delivery? Can we offer pickup, delivery, or both?

Accepted Answer

Both. Fast casual concepts typically lead with pickup, but delivery is available via Uber Direct, DoorDash Drive, or your own drivers if you run in-house delivery. Delivery zones, order minimums, and per-day availability windows are configurable. You choose what to offer, and guests only see the options that apply to their address.

Question 8

How long does launch take and what do we need to provide?

Accepted Answer

Onboarding is handled end to end. You provide the menu, brand assets, dietary tag mapping, and POS credentials. We configure the ordering website, iOS and Android app, POS sync, dietary filters, group ordering, loyalty rules, and delivery integrations. App Store and Google Play review adds a few business days on top of setup.

Ordered your way.
Out the door on time.

Every order, exactly the way the guest wanted it.

The lunch rush, without the pile-up at 12:15.

Office lunch. Eight carts. One ticket.

Menus that answer “what can I actually eat here?”

Regulars reorder in one tap.

Menu and modifier tree sync from the POS you already use.

What fast casual operators ask before they launch.

Related features

Starts at $249/mo plus a simple all-in order rate.

Book a demo with your actual modifier tree.

Ordered your way.Out the door on time.

Every order, exactly the way the guest wanted it.

The lunch rush, without the pile-up at 12:15.

Office lunch. Eight carts. One ticket.

Menus that answer “what can I actually eat here?”

Regulars reorder in one tap.

Menu and modifier tree sync from the POS you already use.

What fast casual operators ask before they launch.

Can guests fully customize items with add, remove, and swap modifiers?+

How do group orders work for office lunches?+

Can we tag items as vegetarian, vegan, gluten-free, or high-protein?+

How does order-ahead pacing keep the kitchen sane at peak lunch?+

Do you support one-tap reorder for regulars?+

Do you integrate with Toast, Square, and Clover?+

What about delivery? Can we offer pickup, delivery, or both?+

How long does launch take and what do we need to provide?+

Related features

Starts at $249/mo plus a simple all-in order rate.

Book a demo with your actual modifier tree.

Ordered your way.
Out the door on time.